CWS Corporate Housing

Assistant Manager

Location

Houston, TX

Type

Full Time

The Assistant Manager provides administrative and operational support to the area manager.  The primary purpose of this role is to ensure accuracy and precision, and ensure that all data-entry is correct. 

This position is responsible but not limited to the following:

  • Double-check and ensure that all data entry in Oscar, the company’s operations and billing database, is correct
  • Communicate accurate information to the Quality Control Representative to process all necessary work orders in preparation for the client’s arrival
  • Process any add-on charges, delete any cancellations and ensure all client billing is accurate
  • Serve as the primary point of contact for all inquiries and follow-up from the accounting department
  • Process clients’ lease extension requests and submit notice to vacate to the apartment community
  • Maintain accurate and organization of the filing system including the maintenance of client and community information
  • Process clients’ lease extension requests and submit notice to vacate to the apartment community
  • Assist the area manager in developing processes for improved efficiency
  • Generates scheduled reports by the designated deadline and any other reporting needs, upon the request of the area manager.
  • Respond to customer service issues with a sense of urgency, follow up with each issue, and prevent similar situations from arising to maintain the highest level of customer satisfaction
  • Answer and respond to emails and phone calls with a friendly and positive attitude, using proper communication etiquette, and following the CWS Communication Protocol guidelines, as appropriate
  • Serve as a back-up for any other member within the area market
  • Other duties as assigned.

Skills & Abilities:

  • Ability to take accountability for own actions
  • Ability to always act with ethical integrity and conduct
  • Ability and skill for exceptional customer service skills and focus
  • Ability for adaptability to a changing work environment and ability to be flexible to work as needed, including weekends and emergencies as required
  • Ability to problem solve
  • Ability for attention to detail
  • Ability for creativity
  • Ability and skill for effective decision- making
  • Ability and skill to multi-task
  • Ability to manage stress effectively and professionally
  • Skills to develop specific goals and plan to prioritize, organize, and accomplish tasks
  • Skills to follow through with tasks to completion and possessing good judgment to follow up with others as needed
  • Ability to take initiative to be proactive in seeking opportunities for improvements and to provide support and assistance whenever possible
  • Communication skills: oral and written, interpersonal skills to establish and maintain positive relationships with colleagues and clients, and strong presentation skills
  • Time management skills, ability to multi-task by effectively prioritizing daily job responsibilities
  • Organization skills
  • Ability to work well within a team environment and to establish and maintain effective working relationships

 

Job Requirements:

  • High School degree or GED
  • Computer proficiency, particularly in Microsoft Office Suite applications such as Outlook, Word, Excel, PowerPoint and smart phone technology.
  • Owns a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration
  • Property management or corporate housing experience; minimum of 1 year of customer service experience

MORE ABOUT CWS CORPORATE HOUSING

CWS Corporate Housing is a premier regional provider of short-term housing and relocation needs, offering one, two, and three-bedroom furnished apartments, featuring full kitchens, local phone service, expanded basic cable and high-speed internet access in pet-friendly communities.  We strive to provide a clean, simple, comfortable home away from home for our clients.  Every item is selected and staged with thoughtfulness to promote a stress-free stay.   Our mission is to fulfill interim housing needs that are personalized, innovative, and dedicated.  We offer custom packages that can be added to any temporary apartment tailored to each client’s specific needs. 

By committing to our core competencies to be the best regional provider, our success is contributed to intimately knowing the characteristics of each core market and establishing a personalized experience. We are a trusted business partner with a number of resources to help our clients find the best accommodations based on their needs. CWS has grown on a foundation of relationships built on trust, commitment to client care, community giving, and a willingness to take risks in time of uncertainty.

WHY WORK FOR CWS CORPORATE HOUSING?

At CWS Corporate Housing, we believe that our people are the foundation for our continued and growing success.  We work hard to instill a fun, hardworking, and fast-paced work environment that offers care and support. 

CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, short-term and long-term disability), professional development, and a supportive environment that will help you achieve your goals at CWS Corporate Housing.  You will receive your birthday as a holiday, clothing allowance, fitness reimbursement, and so much more. 

Staying true to our values and shared employee compassion, CWS Corporate Housing is committed to donating $20 for every hour, up to 12 hours, that our employees volunteer. Our unique program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams. Through our services, dedication, and leadership in both the corporate housing environment and philanthropy, combined with our business values, sense of care, and service livelihood, CWS succeeds in our purpose, “inspired people creating extraordinary experiences.”

EOE/M-F/D-V

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Company Website: www.cwshousing.com

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